Information and trust

Privacy Policy

Last Updated: September 1, 2026

1. Introduction

Welcome to TIG Logistics.

TIG Logistics respects your privacy and is committed to protecting the personal information you provide when you use our website, customer portal, logistics services, shipment tracking services, payment services, and other related services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you interact with our website and services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically through our website, or as part of providing logistics and delivery services.

Personal Information

Depending on the services you use, we may collect:

Full name
Email address
Phone number
Residential, pickup, or delivery address
Company or business name
Account information
Customer identification details
Sender and recipient information
Communication preferences

Shipment and Delivery Information

When you create a shipment, request a quote, or use our logistics services, we may collect:

Pickup location
Delivery destination
Sender details
Recipient details
Shipment description
Package weight and dimensions
Shipment value where applicable
Delivery instructions
Tracking information
Shipment status and history
Proof of pickup or delivery
Photos, videos, signatures, or other delivery evidence where required

Payment and Transaction Information

When you make payments or fund your account, we may collect or process information relating to:

Payment amount
Transaction reference
Payment method
Payment status
Wallet transactions
Payment receipts
Manual payment notifications
Billing information

Where payments are processed through third-party payment gateways, sensitive payment information such as full card details may be collected and processed directly by the payment provider rather than TIG Logistics.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referring website
Website usage and interaction information
Cookies and similar technologies

3. How We Use Your Information

We may use the information we collect to:

Create and manage customer accounts
Process shipment and delivery requests
Generate shipment tracking numbers
Provide shipment tracking information
Calculate logistics and delivery charges
Process and verify payments
Maintain customer wallet and transaction records
Generate receipts
Respond to quotation requests
Coordinate pickup and delivery
Communicate shipment updates
Send service-related email or SMS notifications
Provide customer support
Verify transactions
Resolve complaints and disputes
Improve our website and logistics services
Prevent fraud, abuse, and unauthorised access
Maintain security and operational records
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

4. Legal Basis for Processing Personal Information

Where applicable, we process personal information on one or more lawful grounds, including:

Your consent
Performance of a contract or steps taken at your request before entering into a contract
Compliance with legal obligations
Protection of legitimate business interests
Protection against fraud and security threats
Other lawful grounds permitted under applicable data protection legislation

Where processing is based on consent, you may withdraw your consent where legally permitted.

5. Shipment Tracking and Recipient Information

Our logistics services may require customers to provide information about third parties, including shipment recipients.

If you provide another person's personal information to TIG Logistics, you are responsible for ensuring that you have an appropriate lawful basis or authorisation to provide that information where required.

Tracking information may be made available through our shipment tracking system. We take reasonable measures to avoid displaying unnecessary personal information on publicly accessible tracking pages.

6. Payments and Payment Providers

TIG Logistics may provide manual and online payment options.

Online payments may be processed through approved third-party payment service providers such as Paystack, Flutterwave, or other payment providers made available on our platform.

These payment providers may process certain information according to their own privacy policies and security requirements.

TIG Logistics does not necessarily store complete debit or credit card information when payments are processed directly by a third-party payment gateway.

Customers should review the privacy policies and terms of the relevant payment provider before completing a transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, maintain user sessions, improve security, remember preferences, analyse website performance, and improve user experience.

Some cookies may be necessary for the website or customer portal to function correctly.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may also control certain cookies through your browser settings. Disabling essential cookies may affect some website features.

8. How We Share Information

We do not sell or rent your personal information.

However, we may disclose or share information where reasonably necessary with:

Delivery personnel and authorized staff
Logistics and transportation partners
Payment processors
Email and SMS service providers
Hosting and technology service providers
Professional advisers
Government agencies or regulatory authorities where legally required
Law enforcement authorities where required by applicable law or valid legal process

Service providers receiving personal information on our behalf are expected to process such information only for authorised purposes and subject to appropriate confidentiality and security requirements.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Unauthorized alteration
Unauthorized disclosure
Destruction

Security measures may include authentication controls, access restrictions, secure server configurations, database protection, encryption where appropriate, transaction controls, and monitoring.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and login credentials confidential.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Object to certain processing activities
Request restriction of certain processing
Withdraw consent where processing is based on consent
Request information about how your data is being used
Lodge a complaint with the appropriate data protection authority

Some requests may be subject to legal exceptions, identity verification, record-retention requirements, or other applicable restrictions.

12. Nigerian Data Protection

TIG Logistics is committed to handling personal information in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 and other applicable regulations, directives, and guidance.

We aim to process personal information lawfully, fairly, transparently, and only for legitimate purposes.

13. International Data Transfers

Some technology providers, payment processors, hosting providers, or other service providers used by TIG Logistics may process or store information outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection laws.

14. Children's Privacy

Our logistics services are not primarily directed toward children.

We do not knowingly collect personal information from children except where permitted by law and appropriate authorisation has been provided.

If we become aware that personal information relating to a child has been collected improperly, we may take reasonable steps to delete or appropriately restrict the information.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites and services.

We encourage users to review the privacy policies of third-party services before providing personal information.

16. Email, SMS, and Service Notifications

We may use your contact information to send important communications relating to:

Account activities
Shipment creation
Shipment status changes
Pickup and delivery updates
Payment confirmations
Receipts
Quote requests
Security notifications
Customer support
Other important service-related communications

Where we send promotional or marketing communications, you may have the ability to unsubscribe or withdraw your consent where required by law.

Certain operational or transactional messages may still be necessary for us to provide services you have requested.

17. Account Security

Customers are responsible for maintaining the confidentiality of their login information.

You should:

Use a strong password
Avoid sharing your password with another person
Log out when using shared devices
Notify us if you suspect unauthorised access to your account

TIG Logistics may temporarily restrict or suspend access to an account where we reasonably suspect unauthorised activity, fraud, or a security threat.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business operations, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this website, and the “Last Updated” date may be revised.

We encourage users to review this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

TIG Logistics
Email: info@tiglogis.com
Phone: 07078033361
Office Address: BAHAMAS PLAZA Suite 005, Plot 1080, Joseph Gowalk Street, Gudu District, Abuja, Nigeria.
Website: tiglogis.com

For privacy-related requests, please clearly state the nature of your request so that we can respond appropriately.

20. Consent and Acknowledgement

By using TIG Logistics' website and services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is the appropriate lawful basis for processing your information, we will obtain such consent as required by applicable law.